Crafting AI-Powered Connections

Creators of differentiated Customer Experience. Our mission is to enable you to craft the best connections to your customers.

Services - Choose your Amazon Connect path to CX excellence

Amazon Connect empowers businesses with leading CX services, enabling the creation of exceptional customer experiences. Recognizing the diverse needs of businesses, we offer two distinct packages:


Accelerated Amazon Connect deployment, delivered and supported by CX Studio

Accelerated Amazon Connect deployment, delivered and supported by CX Studio

For organisations where speed, simplicity and cost are paramount

Explore our quick-start package


Tailored deployments of Amazon Connect by AWS trusted CX specialists

Tailored deployments of Amazon Connect by AWS trusted CX specialists

For organisations that require flexible deployments to their exact specifications

Explore our professional services

Powered by the most advanced technology services to deliver outstanding business results

  • AWS
  • Amazon Connect
  • Bedrock

Services - Tailored services for existing Amazon Connect Customers

CX Studio are experts in technology deployments and support using the entire AWS CX stack.


Cato leverages the power of Amazon Connect, combined with our cutting-edge user interface, to equip contact centre managers and agents with the tools for real-time and historical analysis, as well as enabling intra-day changes without the need for IT expertise.

Explore Cato

Support Services

CX Studio offers a range of packaged support offering for business of any size. From 9-5 break-fix to 24*7 fully managed support. Our support services focus on delivering value and freeing up your valuable time to focus on your business outcomes.

Support options

Optimization Services

Deliver exceptional customer experience and business value without the need to be experts in Amazon Connect. CX Studio offers a range of packaged offering for existing Amazon Connect customers.

Optimization services

This journey has been nothing short of extraordinary, both professionally and personally. We're bursting with excitement as our ChatBot prepares to integrate seamlessly into any system

Meg Faure CEO

Meg Faure CEO

Services - Crafting Connections Framework

Many contact centres perform the same core capabilities, resolving the need of the customer. Yet businesses are very different in their approach and use cases, that's why we developed our Crafting Connections Framework to support you achieve your goals.

Intelligent Customer Experience Framework

Talk to us about your project

Content Hub - News

Recent news and articles

CX Studio

Press release

CX Studio Achieves AWS Service Delivery Partner for Amazon Connect

CX Studio, a leader in AWS CX Consulting, proudly announces its designation as an AWS Service Delivery Partner for Amazon Connect, showcasing expertise and excellence in customer experience solutions.

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Press release

Parent Sense app to offer parenting chatbot

South African-based Parent Sense will add a chatbot to its app. This follows the company recently reaching the 130 000 downloads milestone in the Android and iOS app stores

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Our domain expertise

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Content Hub - Blogs

A collection of our recent industry, technical and business blog posts

Use Case

Amazon Connect Voicemail

Interactive voicemail playback for Amazon Connect using the CX Studio Toolkit

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Generative AI knowledge base with Amazon Connect self service guides

Provide a complex self-service chat application and business-specific knowledge for a seamless generative AI chatbot experience.

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Exceptional self service experiences

Deliver exceptional self service experiances with step-by-step guides for Amazon Connect chat

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