Built for Amazon Connect Agent Workspaces - Toolkit

Amazon Connect Agent Workspaces provides the ability to integrate 3P applications. Both as whole tabs that can be pinned to the workspace, or as drop in application components.

Toolkit from CX Studio provides a collection of powerful components that seamlessly integrate with the Agent Workspaces to provide richer and powerful interactions for your agents.

Head over to https://toolkit.cx.studio

We provide access for free for testing and demonstration purposes
Free access
Toolkit provides a range of powerful components such as audio player, image slide show and google maps
Getting started with Toolkit takes just a few minutes
Get started in minutes

Below are a collection of the sample components in action. These components are interactive and enrich the agent experience.

Scrolling Banner and Stars

Need to display important and timely business information to your agents. Use a scrolling banner to convey important information to your agents.

  • Dynamic messages via Cato Simplify
  • Themeable (Red shown)
  • Configurable

Add a visual rating indicator using stars. Scale from 0-5 in .5 steps.

Google Maps

Add an interactive map to your agent Workspace. Great for Travel & Hospitality, Retail and Manufacturing use cases.

Image slide show

Manage your contact centre's opening hours across all time zones. Schedule one-off, scheduled, and recurring closures with closure-specific prompting and multi-language support.

Use the toggle switches to emergency close a queue, building, country, or global contact centres.

Audio Player

Provide your agents with a visual and interactive waveform to quickly play audio files such as voicemails

  • Visual indicator of speech
  • Interactive positioning
  • Duration

Frequently asked questions

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