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Amazon Connect Complete Experience
This video presents a comprehensive end-to-end experience of a business process, emphasizing the features of escalated case handling and multilingual support. The solution integrates Amazon Connect Chat with Agent Workspaces, Cases, and Guides, highlighting how these tools enhance customer experience through automated workflows. The primary focus is on agent automation, demonstrating how it streamlines processes and facilitates efficient, agent-assisted interactions.
Amazon Connect Chat Self Service Guides
By levergaing the power of Amazon Connect Chat, Amazon Connect Guides and Amazon Connect Cases in the video we show how we're able to delivery a complex self servcie intercation that provides immediate customer resltuon and recorded in the CRM
Generative AI Chat with Self Service Guides
This video demonstrates Amazon Connect's native chat seamlessly integrated with Generative AI. Customer-specific content is delivered through Amazon Bedrock using Claude LLMs to enhance the interaction experience. Additionally, chat guides are triggered to facilitate complex and high-value self-service interactions
Amazon Connect Chat Guide with Cases
This video showcases Amazon Connect Chat, utilizing self-service guides to deliver rich and powerful interactions. As a result of customer actions, a case is created and logged in real-time to the Amazon Connect Cases platform. This case is then displayed to the customer in the 'Customer Section' of the web application.
Agent Assist PCI Payments
Leverage the Amazon Connect Agent Workspace to facilitate an agent-assisted payment collection process. This system ensures PCI-compliant payments and delivers an exceptional customer experience with an easy-to-use interface that can be extended to drive order/transaction automation.
Cato Simplify
Cato simplifies this process by providing the business user with a modern UI that facilitates live changes to the contact centre without IT involvement. From multi-language prompt management and scheduled closures to toggling routing & business logic, Cato delivers.