Packaged Offering - Cato Managed
Contact centres are multifaceted. They provide a critical function within any business. Many businesses want to focus on their core challenges, whether that's driving revenue or improving customer satisfaction. They often don't have the time or resources to learn how to build and integrate Amazon Connect. This is why we created Cato Managed
A feature-rich Amazon Connect deployment within 4 weeks. Including business routing, advanced administration, insights dashboard, ongoing support and development.
- Up and running in weeks
- 4 Weeks
- Using Cato we're able to provide a complete offering powered by Amazon Connect
- Feature rich
- Our package is designed for your peace of mind
- Fixed cost
- Enjoy ongoing support and development changes
- Supported
Accelerated Amazon Connect deployment, customised and supported by CX Studio
Automations- Improve contact mitigation with an Amazon LEX chatbot with your specific knowledge and intent routing
AI- Each deployment provides powerful use cases for Generative AI. Agent assist and supervisors dashboards
InsightsExclusive to CX Studio- Single pane of glass for real-time, historical and generative AI reporting. Powered by Cato and Amazon Quicksight
Multi language IVRExclusive to CX Studio- AI powered multi language support! Empower you contact centre managers and supervisors to make live changes to the contact centre
Advanced CalendarExclusive to CX Studio- Advanced calendaring features for scheduled, recurring, ad-hoc and emergency closures
Timeline- Start realizing the benefits sooner. Deployed, configured and ready for production in 4 weeks
Managed Support- Each Cato Managed deployment comes with ongoing break-fix support for your contact centre routing and integrations
Project Enhancements- Project days are provided for ongoing improvements, enabling new features or new integrations
Fixed PricingExclusive to CX Studio- Enjoy peace of mind with a fixed-price build and support. Wrapped up in a single subscription
Your choice of agent desktop
- Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one
- Amazon Connect's CTI integration with Salesforce enables seamless call handling, customer data access, and improved agent productivity.
- Amazon Connect's CTI integration with Zendesk enables seamless call handling, customer data access, and improved agent productivity.
Detailed feature list
Amazon Connect is a popular cloud-based contact center platform known for its consumption-based pricing and ease of customization. Its flexible pricing model and developer-friendly tools have made it a successful choice for contact centers worldwide. Cato Managed offers a pre-configured Amazon Connect experience with additional features and functionality. This eliminates the need for customers to build these solutions themselves or rely on separate, potentially incompatible tools. Cato Managed provides integrated services and software designed specifically to enhance Amazon Connect's capabilities.
Cato Managed | |||
|---|---|---|---|
| Features | |||
| Amazon Connect | Included in Cato Managed | ||
| Real-time wall-boards | Included in Cato Managed | ||
| BI Insights powered by Amazon Q | Included in Cato Managed | ||
| AI powered Multi-language prompt management | Included in Cato Managed | ||
| Data retention > 2 years (Compliance Recording) | Included in Cato Managed | ||
| Advanced Calendar for closures | Included in Cato Managed | ||
| Dial plan management / toll fraud prevention | Included in Cato Managed | ||
| Voicemail module | Included in Cato Managed | ||
| Post contact survey module | Included in Cato Managed | ||
| Callback in queue module | Included in Cato Managed | ||
| Single Sign On | Included in Cato Managed | ||
| Role based access | Included in Cato Managed | ||
| Audit logging | Included in Cato Managed | ||
| 4 week deployment | 5 Flows / Queues / Routing Profiles | ||
| Support coverage | Core, Enhanced or Premier | ||
Frequently asked questions